CONNECT YOUR WORKFORCE

INSTANT ACCESS TO EXPERT KNOWLEDGE AND GUIDANCE

FusionGlass Black
Empower your workforce with instant access to expert knowledge and guidance – when and where they need it. At its core, our remote expert solution breaks down communication barriers, fosters hands-free collaboration, increases worker productivity and simplifies the troubleshooting process. Information is captured and recorded onto your company’s management dashboard and can be stored and shared accordingly.​​

HARDWARE OVERVIEW

HOLOLENS 2

The Microsoft HoloLens is the first self-contained holographic computer that gives users the ability to place, view, and interact with digital holograms and information in their real world without using keypads, touchpads, or controllers.​

REALWARE HMT-1

The RealWear HMT-1 headset has a completely hands-free voice-controlled user interface allowing workers to maintain full situational awareness. The high-resolution display fits just below your line of sight and views like a 7-inch tablet.

PRODUCT FEATURES

REMOTE ASSISTANCE LIVE STREAM

Instantly connect experts with field technicians from anywhere in the world. Field technicians can live stream back to the expert in a ‘see-what-i-see’ scenario. High-quality video and images can be recorded and stored on clients database. Video, Audio and voice connectivity allows for the most immersive and enhanced communication tool for experts and technicians to get the job done.

WORKFLOW DOCUMENTATION

Empower field technicians with instant access to a series of step-by-step workflow documents or videos that can be accessed hands-free through the smart glasses. By providing technicians with instant access to the correct way to perform task or procedures, you are able to increases productivity and first-time fix rates.

3D MODEL INTEGRATION

The Hololens has the ability to seamlessly blend 3D models into the technician’s point of view. This allows our solution to push contextual 3D models into the real world, giving the user a unique and easier way to work with maintenance, assembly, disassembly or step by step procedures that are 3D orientated.

MANAGEMENT DASHBOARD

Experts based in a control room can seamlessly connect with, monitor, and support multiple field technicians from the desktop dashboard. All service calls are recorded, and the videos are indexed and stored on your companies database. This library can be accessed as and when necessary.

SPEAK TO A CONSULTANT

If you have any questions or would like to experience our FusionGlass solution, leave your details, and one of our representatives will get in touch with you.

SOLUTION BENEFITS

OPTIMISE YOUR
RESOURCES

Optimise your most valued resources and have one or more experts on standby to assist multiple technicians out in the field. Augmented video, audio and annotative features facilitate interactive conversations, allowing experts to guide technicians through complex tasks and problem-resolution processes.

BOOST WORKER PERFORMANCE AND PRODUCTIVITY

Field technicians can seamlessly access expert knowledge and support, empowering them with the tools they need to make more informed decisions, complete tasks faster with more precision, and minimise the risk of human error and costly travel expenses.

IMPROVE TRAINING AND SKILLS DEVELOPMENT

Real-time guidance and access to a knowledge database equip field technicians with the information they need to solve complex problems and complete tasks on time.​ Each job performed using our smart glass solution is recorded and saved to a video database. These videos can be revisited when similar situations occur or as training material for novice technicians.

IMPROVE OPERATIONAL
EFFICIENCY

Enhanced workforce collaboration and access to real-time knowledge and support lead to reduced rework, unplanned downtime and unnecessary travel expenses.​Cost-savings combined with higher first-time fix rates, improved worker skill sets, and more streamlined processes will result in more positive outcomes for your business.

BUILD AN EXTENSIVE KNOWLEDGE DATABASE

Easily retain legacy and expert knowledge throughout the company for years to come – even after your experienced technicians have left or retired. Service calls are recorded and stored in a cloud database. This library can be easily accessed by and shared between the company and its workforce.